Many modern taps are fitted with ceramic cartridges rather than traditional washers on spindles and they work in a different way. These cartriges are often referred to as being maintenance free but of course they can be damaged and scratched. Therefore it would need to be replaced.
Ceramic cartridges are made with two ceramic discs each with two holes in it. One disc moves with the tap handle and the other disc remains in position. When these holes are aligned, the water is allowed to flow. In the off position, the holes are no longer aligned and the water stops.
Ceramic cartridge type taps can leak or drip and this is an indication that the discs have been damaged. You need to change the cartridge. It is important to note the brand of your tap inorder to get the replacement.
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